What is the recommended approach for healthcare workers during impact and retreat phases?

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Multiple Choice

What is the recommended approach for healthcare workers during impact and retreat phases?

Explanation:
During impact and retreat phases, patients are processing difficult information or changes and may respond defensively or withdraw. The most effective approach for healthcare workers is to stay calm, be consistently supportive, and not take the patient’s attitude personally. This helps preserve trust and the therapeutic relationship, making the patient more receptive to information and education when they’re ready. Confronting the patient during upset can heighten defensiveness, rushing education can overwhelm, and ignoring cues misses important signals—none of these support effective communication or learning.

During impact and retreat phases, patients are processing difficult information or changes and may respond defensively or withdraw. The most effective approach for healthcare workers is to stay calm, be consistently supportive, and not take the patient’s attitude personally. This helps preserve trust and the therapeutic relationship, making the patient more receptive to information and education when they’re ready. Confronting the patient during upset can heighten defensiveness, rushing education can overwhelm, and ignoring cues misses important signals—none of these support effective communication or learning.

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